As Reed Turkey, we are looking for a "Customer Care Manager" with below requirements for our client operating in Professional Cleaning Products sector in Istanbul.

Qualifications

• Graduated from relevant undergraduate or postgraduate programs,
• Possesses advanced English proficiency and is able to use it actively,
• At least 10 years of experience as a Customer Service Manager or in a similar position,
• Strong leadership and communication skills,
• Knowledgeable about customer service software and tools,
• Problem-solving and analytical thinking ability.

Requirements

• Manage and coordinate the daily operations of the customer service team,
• Develop procedures to quickly and effectively resolve customer complaints,
• Analyze customer satisfaction surveys and feedback to identify areas for improvement,
• Create innovative solutions and efficiency-focused projects for customer service processes,
• Prepare and implement training and development plans for team members,
• Monitor, report, and regularly present performance metrics to senior management,
• Develop and ensure consistency in implementing service procedures and policies,
• Represent the company's customer service vision and boost team motivation accordingly,
• Ensure the efficient use of customer service software and tools.